Practical info & FAQ

How do I book an activity?

Choose an experience, date, time slot where offered and number of participants. Read the activity’s conditions, then send your request. For outings with limited places, plan to book ahead.

Do I pay online?

Moorea Go takes no online payment. You pay the provider directly under the arrangements and conditions stated for the activity.

How does Moorea Go protect my data?

Moorea Go relies on established technologies and professional infrastructure. We pay particular attention to the privacy of your personal information and apply data and access protection measures to limit the risk of unauthorized use.

How do I know if my booking is confirmed?

Sending a request is not a confirmation: the provider must accept it. Check its status in My bookings if you have an account, or use the tracking link emailed to you for a guest booking.

Can I cancel a booking?

Read the cancellation conditions for your activity. Open your booking to see the available options; if cancellation is no longer offered there, contact the provider. There is no single free cancellation deadline for every activity.

Can I book without an account?

Yes. Enter a valid email address and keep the tracking link sent after your request. It lets you find your booking without an account. Do not share this personal link.

What is my customer account for?

Your account brings together bookings associated with it. You can check their status, details and any actions still available. Use the personal link to find a guest booking first.

What if weather or the provider changes the outing?

Weather, sea conditions or safety may require the provider to adapt, postpone or cancel an activity. Check your booking updates and contact them to discuss the next steps; postponement does not mean the activity took place.

Where can I find meeting and practical details?

Read the activity page and your booking information. Check the time, meeting point and what to bring. If anything is unclear, contact the provider and allow extra travel time.

Is transport included?

This depends on the activity. Check its page and available options. Confirm any transport request with the provider; requesting it does not automatically guarantee pickup.

Can I leave a review?

Review submission will be introduced later. This feature is not available during the Moorea Go pilot phase.

I'm a provider on Moorea — how do I join the platform?

Create your space from the "Become a provider" page: you'll then manage your activities, time slots and bookings.

Can't find what you're looking for? Contact our local team.